Thank you for shopping at Froonk.online! We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have [number of days] days to return an item from the date you received it. To be eligible for a return, the item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items are non-returnable, including:
- Perishable goods (e.g., food, flowers, etc.)
- Custom or personalized items
- Gift cards
- Downloadable software or digital products
- Items on sale or clearance
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within [number of days] days, depending on your payment provider’s policies.
4. Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at [your-email@froonk.online].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your-email@froonk.online] and send the item to: [your address].
6. Shipping Returns
To return your product, you should mail it to: [your address].
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: [your-email@froonk.online]